Support
Help with the Beginner Cam app for iPhone and Android
Contact us
Something not working, or have an idea? Send us an email and we'll get back to you.
Email supportsopheareachte@gmail.com
To help us fix a problem quickly, please include:
- Your phone model and system version (iPhone: Settings > General > About; Android: Settings > About phone)
- What you were doing when it happened
- A screenshot or screen recording, if you can
Purchases
How do I restore my purchase on a new phone?
Your purchase is tied to the Apple ID or Google account you bought it with. Sign in to the same account on your new phone, open Beginner Cam and tap "Restore Purchases". This also works after deleting and reinstalling the app. A purchase made on iPhone does not carry over to Android, or the other way around.
Is Pro a subscription?
No. Pro is a one-time payment that unlocks all Pro guides and looks, saving and sharing Dual videos and photos, and adding photos from your library, for good. It also removes the small Beginner Cam mark from your photos and videos. It never renews, so there is nothing to cancel.
Where did my photo go? It wasn't saved.
Every photo and video you take goes straight into the app's own library (the Photos button on Home, or the thumbnail beside the shutter), so nothing is lost. Shots made with a Pro guide or look, or with Dual, stay there until you unlock Pro; then you can save or share them.
How do I get a refund?
Payments are processed by Apple or Google, so refunds are too. On iPhone, request one at reportaproblem.apple.com, sign in with your Apple ID and choose the purchase. On Android, request one from your Google Play order history or see Google Play's refund policy. If you get stuck, email us and we'll help.
Camera and saving
The camera shows a black screen or asks for access
Beginner Cam needs camera access to show the live preview. On iPhone, open Settings > Beginner Cam and turn on Camera. On Android, open Settings > Apps > Beginner Cam > Permissions and allow Camera. Then reopen the app.
Video has no sound
Video and Dual need microphone access to record sound. On iPhone, open Settings > Beginner Cam and turn on Microphone. On Android, open Settings > Apps > Beginner Cam > Permissions and allow Microphone.
I can't find Dual
Dual needs a phone that can run the back and front cameras at the same time: iPhone XS or later, and many recent Android phones. On other phones the camera shows Photo and Video only. If the phone gets too hot, a long Dual clip stops and saves itself.
What is the small mark on my photos?
The free version adds a small Beginner Cam mark in the corner of saved and shared photos and videos. Pro removes it everywhere, including shots you already took. Your original is never changed.
Photos aren't saving to my library
If the photo used a Pro guide or look, or Dual, it is waiting in the app's own library until you unlock Pro. Otherwise, on iPhone open Settings > Beginner Cam > Photos and choose "Add Photos Only". On Android, check that your phone has free storage space.
Will the guide lines show up in my photo?
No. Guides are shown on screen only while you shoot and are never saved into your photos.
How do I turn off reminders?
Turn them off in the app's Settings. You can also use iPhone Settings > Beginner Cam > Notifications, or Android Settings > Apps > Beginner Cam > Notifications.
Privacy and data
Do you upload or see my photos?
No. There is no account and no upload. Your photos stay on your phone unless you share them yourself. Read the full Privacy Policy.
How do I delete my data?
Everything the app stores about you lives on your phone, so deleting the app removes it. There is no account to delete. The only copy kept elsewhere is your anonymous purchase record at RevenueCat, our purchase service. To have it deleted, email us with your App Store or Google Play order ID and we'll do it within 30 days. This does not cancel or refund your purchase.
Devices
Which phones are supported?
Any iPhone running iOS 16 or later. Any Android phone running Android 8.0 or later, through Google Play.
Didn't find your answer? Email us. See also the Privacy Policy and Terms of Use.